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Your Privacy Our Pledge to You, Our Customer We respect your privacy. We do not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented. Use of InformationWe will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are: name, postal address, e-mail address, phone number, birthday, and product commentary. SecuritySecure Shopping Credit card orders placed on our site are encrypted using SSL technology, so rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server only. In order for SSL security to work, you must use an SSL-enabled browser. For more information about SSL, see Netscape's website. Shipping
We regret to inform our customers that due to the very high fuel surcharges that have been levied by the shipping companies, we can no longer offer free shipping. Effective November 1, 2004 Shipping will be added to all orders.
(all handguns must be shipped Next Day or 2Day as per Fedex and UPS policy) Satisfaction Guarantee We want you to be completely satisfied with every purchase you make from Gunsmithing, Inc. If for any reason you are not satisfied, you may return any item of merchandise to us, in original condition, within 21 days of shipment for exchange, credit or refund. We must insist, however, that you include a copy of the original invoice or we will not be able to process the return. We also need to know the reason you are not satisfied so that we may better serve our customers in the future. Backorders or Delays We will ship in-stock merchandise immediately and backordered items as they become available. You will only be charged for items when they are shipped. Exchanges / Returns Policy We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund, exchange, or credit within 21 days of the purchase. Merchandise must be in original condition, with all original packaging, components, instructions, and warranty material. To Return an Item to UsPack your merchandise securely. Include your packing slip with a note telling us the reason for the return. If the item was a gift, please include your phone number and your e-mail address. Send the package via a traceable shipping method to: Neal Johnson's Gunsmithing, Inc. 30 West Buchanan St. Colorado Springs, CO 80907 719-632-3795 800-284-8671 Fax 719-632-3493 We will credit the original purchaser's credit card or issue a check if the purchase was by cash, check or COD. Look for your refund, issued upon receipt of returned merchandise. Shipping Charges on Exchanges / Returns Exchanges If you are exchanging merchandise, you are responsible for the cost of returning it to us. Shipment of a replacement item is free of charge. ReturnsIf you are returning merchandise for a refund, you are responsible for the cost of returning it to us. Incorrect OrdersIf we have inadvertently sent you incorrect merchandise, we apologize. You will be reimbursed for the cost of returning the package to us, and you will not be charged for the shipping costs of replacement merchandise. |
30 West Buchanan St.
Colorado Springs, CO 80907
719-632-3795
800-284-8671
Fax 719-632-3493
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